TETON Warranty Policy
Teton products are built for a lifetime of outdoor experiences. Our warranty protects you against defects in materials and workmanship for the lifetime of your gear.
If a warranty claim is approved, our Customer Experience team will review the issue and determine the appropriate resolution. Depending on the product and available inventory, this may include troubleshooting guidance, a repair option, a replacement part, or a comparable replacement product. Exact replacement parts, products, and colors are not guaranteed.
This warranty is available to customers and orders within the United States only.
All outdoor gear naturally shows use over time. Common examples include fabric fading, seam tape peeling, and bent poles. Normal wear and tear are not defects. To maintain your gear and extend its life, please follow the care instructions for proper use, cleaning, and storage.
Please note that some products have limited coverage periods:
- Hydration bladders are covered for one year.
- Teton Everyday products have a 90-day warranty.
Terms and Conditions
1. This warranty applies to the original owner with proof of purchase from Teton or an authorized retailer.
2. This warranty covers defects in materials or workmanship. It does not cover wear and tear, misuse, neglect, or any damage caused by accidents, pets, severe weather, or other external factors beyond our control.
3. This warranty is available to customers in the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. Teton does not offer warranty coverage for products purchased or owned outside the United States and its territories.
4. Customers are responsible for all shipping costs associated with warranty claims involving Alaska, Hawaii, Puerto Rico, and U.S. territories.
5. Returns and refunds are not provided under this warranty. For refund inquiries, please refer to our Return Policy.
6. All warranty claims require capturing key information about you including your contact information. This information may be used to contact you about your warranty request or for marketing purposes. You can unsubscribe anytime.
If you have questions or concerns about a product, contact us!
To submit a warranty claim, please complete our warranty request form here.
Teton Everyday Warranty
Our Teton Everyday products are crafted to deliver just what you need at a price you will love, with no extra frills, but designed for practical performance and value. Teton Everyday products come with a limited warranty covering manufacturer defects for 90 days from the date of purchase.
This warranty is available to customers and orders within the United States only.
If a warranty claim is approved during the 90-day warranty period, our Customer Experience team will review the issue and determine the appropriate resolution. Depending on the product and available inventory, this may include troubleshooting guidance, a repair option, a replacement part, or a comparable replacement product. Exact replacement parts, products, and colors are not guaranteed.
Terms and Conditions
1. This 90-day manufacturer defect warranty applies to the original owner with proof of purchase from Teton or an authorized retailer.
2. The warranty is limited to defects in materials or workmanship; it does not cover wear and tear, misuse, neglect, or any damage caused by accidents, pets, natural disasters, or any external factors beyond our control.
3. Products purchased used or through third-party sellers are not covered under this warranty.
4. Returns and refunds are not provided under this warranty. For refund inquiries, please refer to our Return Policy.
5. This warranty is available to customers in the United States, including Alaska, Hawaii, and U.S. territories. Teton does not offer warranty coverage for products purchased or owned outside the United States and its territories.
6. Customers are responsible for any shipping costs for warranty replacements sent to Alaska, Hawaii, and U.S. territories.
Additional Information
Teton Everyday products are built with essential features, specifically selected for everyday functionality. While they do not carry Teton’s lifetime warranty, we stand by their quality for initial use. We encourage customers to follow care instructions to maximize product lifespan.