At TETON we believe you'll love our gear, but just in case you don't we offer no-hassle returns within 30 days of purchase on unused, resalable products purchased directly from our website. Read on to learn more about the process or to start a return.
To get started on your return, please visit our portal HERE.
If Free Returns + Package Protection was added to your initial order, return labels are free of charge. If this was not added to your order, the return shipping cost is the responsibility of the customer to purchase through the portal. Return shipping rates are based off of the weight and size of the item that is being returned.
Refunds will be processed once the item has been received back at our warehouse. If store credit is chosen for your return, the credit will be issued once the label has been scanned.
** HOLIDAY RETURNS: Returns will be accepted until January 15th, 2025, for all orders made since November 1st 2024.
We know online shopping sometimes means returns, and we try to make it as easy as possible to return and exchange your gear. To be accepted for a return, you must meet the following criteria:
- Your item was purchased directly through tetongear.com within the last 30 days. We do not accept returns from any retailers or Amazon.
- Your item is unused and in resalable condition, including tags attached and or box(es) with product repacked. Items returned in a less-than-resalable condition (dirty, damaged, covered in pet fur) will not be accepted. Sleeping bags and liners are considered personal items, like bedding, and used products are not returnable for reasons including cleanliness and hygiene.
If you have any additional questions about our return policy, please contact our Customer Experience team.
Please note: All purchases of replacement parts for TETON gear are final. No returns will be accepted. TETON gladly accepts returns of sale-priced products.
We do not refund any original shipping costs, taxes, or duties that were paid with your order.